- Categories:Product Service
- Time of issue:2020-12-15 20:10:55
After-sales Service Commitment of TianZiBaiE Aluminum
To provide quality services for clients better, the company makes the following after-sales service commitment for clients:
1. Provide necessary technical documents and lists of accessory manufacturers for clients free of charge.
2. Assist clients in solving various issues in engineering: e.g. window type design plan, budgeted material consumption, door and window configuration, material utilization rate improvement, etc.
3. Provide reasonable assembling processes for clients. Carry out production training, personnel training, site production guidance and other all-round services as per clients' demands.
4. After-sales service providers carry out regular tour services in each region to solve various issues in material consumption in time.
5. Practice door-to-door service. Once notified by users, after-sales service providers will come to a site (within 24h if it is in the province and 48 if it is beyond the province) to help clients to solve relevant issues.
Rules and Regulations for After-sales Service Providers
I. Requirements for after-sales service providers
1. Learn service knowledge carefully; be proficient in specification, weight per meter, proportioning calculation method, and cooperative data and feature of various profiles.
2. Master manufacture technology and drawing operation formula of doors and windows.
3. Operate various assembled equipment proficiently and eliminate various faults.
II. Service systems
4. First, provide trainings for users and ask them to sign the training result.
5. Proper service attitude, friendly talking and honest style. Provide service work carefully regardless of clients' attitude, clients' size and work environment. It is prohibited to bargain with clients and do things damaging company image. Service satisfaction rate is up to 100%.
6. Ask directors of user companies to fill in, sign and stamp a receipt. It is prohibited to fill in by yourself.
8. Make crucial reason clear for various issues and pass on solution and technology unreservedly to make clients comprehend and master them.
9. It is prohibited to declare your stand, make commitment and sign for any issue.
10. Pre-sales service: assist new manufacturers and users in designing plants and purchasing and installing mechanical equipment. Assist clients in all-process technical training for window measurement, drawing and installation comprehensively.
11. In-sales service: explain different types of technical issues from users patiently till they can comprehend them and carry out demonstrative operation if necessary. Provide regular tour services for clients to help them solve issues, ask their comments and suggestion to the company and ask them to fill in a receipt.
12. After-sales service: as designated by leaders, get to a site within 24h for users complaints to know issues deeply and solve them.
1. Take responsibility for various services.
2. Take responsibility for clients' satisfaction rate.
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TianE Aluminum Co., Ltd. is a comprehensive aluminum profile enterprise that integrates research and development, production and sales of aluminum alloy.
East Section of Nanhuan Road, Industrial Cluster Area (Qinnan Park), Qinyang City, Henan Province